S-CRM for

BUMI PEST SDN BHD 

BumiPest is a licensed fumigator approved by the Ministry of Health Malaysia and AQIS Australia. It also specializes in pest control services including solutions for termites for all industries and domestic households.

The Challenge

The service schedule was managed in MS Excel which required manually checking the technicians availability and assigning jobs. Very often the technicians would bring the wrong solutions and equipment because of the misinformation in job assignment and treatment specifications. The finance department could not track the job completion until much later and received complaints instead of payments.

The Solution

Our new Service Line S-CRM enabled the service manager/admin to effortlessly create work order schedule and automatically included the treatment specifications and checklist. This avoided schedule clashes and mistaken treatment. As the service admin updates the job report, the finance department would get a list of completed jobs and be able to bill the customers accordingly.